The UKCCF awards are sponsored by:
UKCCF National Contact Centre
Awards Programme 2025
… and the winners are…
INDIVIDUAL CATEGORIES
AGENT OF THE YEAR
GOLD – Catherine McHugh, British Gas
SILVER – Ashleigh Greenaway, HGS UK
Bronze – Malwina Szlajter, First Customer Contact
Highly Commended – Corinna Fairley-Briggs, Citizens Advice Gateshead
SENIOR AGENT OF THE YEAR
GOLD – Sarah Clelland, Ascensos
SILVER – Carol Caghlan, Scottish Friendly
BRONZE – Rose Ruggiero, nPower Business Solutions
HIGHLY COMMENDED – Sim Gharu, nPower Business Soltuions
TEAM LEADER OF THE YEAR
GOLD – Debbie Curry, Citizens Advice Gateshead
SILVER – Emily Brooks, Landmark Information Group
BRONZE – Laura Macintosh, British Gas
MANAGER OF THE YEAR
GOLD – Walid Nesreldin, Newstel Worldwide
SILVER – Nikki Laidlaw, HGS UK
BRONZE – Barry Cooper, Moneycorp
HEAD OF CONTACT CENTRE / DIRECTOR OF THE YEAR
Category sponsored by: CCA Recruitment Group
GOLD – Julia Nixon, Yorkshire Ambulance Service
SILVER – Chris Shead, E.ON Next
BRONZE – Sophie Cotton, Newstel Worldwide
CUSTOMER EXPERIENCE MANAGER OF THE YEAR
GOLD – Rebecca McKenzie, Ascensos
SILVER – Helen Luty, Landmark Information Group
BRONZE – Tom Crabbe, CGI IT UK
SUPPORT PERSON OF THE YEAR
GOLD – Colin Fong, British Gas
SILVER – Jon Craig, Huntswood
BRONZE – Beth Gill, Citizens Advice Gateshead
HIGHLY COMMENDED – Sharon Mitchell, HGS UK
VULNERABLE CUSTOMER CHAMPION OF THE YEAR
GOLD – Annmarie Rafter, HGS UK
SILVER – Peter Amoah, Debt Free Advice
BRONZE – Angela Clark, Scottish Friendly
DIVERSITY & INCLUSIVITY CHAMPION OF THE YEAR
Category sponsored by: Newstel Worldwide
GOLD – Christopher Endersby-Morton, First Customer Contact
SILVER – Rose Ruggiero, nPower Business Solutions
BRONZE – Kris O’Dell, nPower Business Solutions
INDUSTRY NEWCOMER OF THE YEAR
Category sponsored by: 8x8
GOLD – Alice Beck, nPower Business Solutions
GOLD – Blake Davies, CGI IT UK
SILVER – Declan McKenzie, Ascensos
BRONZE -Robert Sarginson, nPower Business Solutions
GOING THE EXTRA MILE
Category sponsored by: Maintel
GOLD – Gillian Oakley, Landmark Information Group
SILVER – Claire Skinner, British Gas
BRONZE – Molly Shepheard, First Customer Contact
TEAM CATEGORIES
COMPLAINTS MANAGEMENT TEAM OF THE YEAR
GOLD – E.ON Next
SILVER – Scottish Friendly
CUSTOMER EXPERIENCE TEAM OF THE YEAR
Category sponsored by: Amazon Connect, AWS
GOLD – Customer Service Team, Puredrive Energy
SILVER – ALSI Customer Service Team, Ascensos with ALDI
BRONZE – User Experience (UX) Team, CGI IT UK
CUSTOMER SERVICE TEAM OF THE YEAR
GOLD – Tech Support Team, Goodlord
SILVER – Customer Relations Team, First Customer Contact
BRONZE – Help Through Hardship Team, Citizens Advice Gateshead
SUPPORT TEAM OF THE YEAR
Category sponsored by: Worldline
GOLD – People Team, Goodlord
GOLD – Learning & Development Team, Interact Contact Centres
BRONZE – Capability Development Team, Firstsource Solutions with E.ON Next
RECRUITMENT TEAM OF THE YEAR
Category sponsored by: Contact Centre Monthly
GOLD – British Gas Business
COMPANY CATEGORIES
BEST CUSTOMER EXPERIENCE TEAM OF THE YEAR
Category sponsored by: CGI IT UK
GOLD – Landmark Information Group
SILVER – Ascensos with MOSS
BRONZE – E.ON Next
BEST HEALTH & WELLBEING PROGRAMME OF THE YEAR
GOLD – GFM Clear Comms
SILVER – Le,mon Contact Centre
BEST USE OF TECHNOLOGY
GOLD – British Gas
SILVER – Debt Free Advice
BRONZE – SS&C
BEST AI CUSTOMER EXPERIENCE OF THE YEAR
GOLD – CourtCorrect with NFU Mutual
EMPLOYEE ENGAGEMENT STRATEGY OF THE YEAR
GOLD – British Gas
SILVER – Newstel Worldwide
BRONZE – Citizens Advice Gateshead
IMPROVEMENT STRATEGY OF THE YEAR
GOLD – Ascensos with KFC
SILVER – British Gas
BRONZE – SS&C-
OUTSOURCING PARTNERSHIP OF THE YEAR
GOLD – Ascensos with Selfridges
SILVER – Newstel Worldwide with Bloom & Wild
BRONZE – RSVP & IVC Evidensia
HIGHLY COMMENDED – British Gas with WNS
BEST CONTACT CENTRE WORKPLACE OF THE YEAR
GOLD – British Gas Business
SILVER – Newstel Worldwide
PUBLIC SECTOR CONTACT CENTRE OF THE YEAR
Category sponsored by: Wavenet
GOLD – UK Home Office
SILVER – Public Sector Partnership Services Ltd (PSPS)
BRONZE – Yorkshire Ambulance Service
SMALL CONTACT CENTRE OF THE YEAR
GOLD – Puredrive Energy
SILVER – Sovereign Network Group (SNG)
BRONZE – Debt Free Advice
LARGE CONTACT CENTRE OF THE YEAR
GOLD – Wheatley Group
SILVER – CGI IT UK
JUDGES SPECIAL RECOGNITION AWARD - NEW!
Cuong (Dom) Pham, Firstsource Solutions
Debbie Curry, Citizens Advice Gateshead
Welcome to the UKCCF National Contact Centre Awards Programme
The UKCCF National Contact Centre Awards are an established industry scheme designed to recognise excellence from across your business.
The awards provide an exciting opportunity to celebrate your achievements whether you are an individual, a team or as a company. There is nothing more exciting that hearing that you’ve not only progressed in your work but have also been recognised for it.
We have an panel of expert judges that have extensive experience within their fields. Our judges are led by chairmen who insure our values are adhered to throughout the awards process.
UKCCF has developed a unique, impartial awards that honour the unsung hero’s from within our contact centres.
IMPORTANT DATES
Thank you to our 2024 Sponsors and Partners
