Introducing our 2024 Finalists
Individual Categories
Agent of the Year
Our judges are working hard to shortlist this category. An announcement will be made very shortly.
Senior Agent of the Year
David Smiton, NFU Mutual
Ellen MacLauchlan, Wheatley Group
Jamie Atkar, nPower Business Solutions powered by E,ON
Jo Hunt, Woven
Mariam Hammoudan, Westminster City Council
Ryan Haxley, CGI
Tegan Caster, McDonald’s
Vikkie Chambers, McDonald’s
Team Leader of the Year
Ellis Delaney – CGI
Joe Daves – CGI
Shelley Platts – DHL Express
Kevin Holland – First Customer Contact
Kenny Walker – M247
Kelly Stevenson – McDonald’s
Steve Ifield – Moneycorp
Rebecca Jefferson – NFU Mutual
Emma Hipwell – PSPS
Emma Moore – PPL PRS Ltd
Manager of the Year
Our judges are working hard to shortlist this category. An announcement will be made very shortly.
Head of Contact Centre / Director of the Year
Amy Hollingworth, DDC OS
Greg Aiello, PPL PRS Ltd
Judy Unwin, CC33
Kathryn McNabb, nPower Business Solutions powered by E.ON
Pauline Hand, DHU Healthcare
Paul Manley, DHL Express
Theresa Lawson, ESP Group
Customer Experience Manager of the Year
Joanne Bonser-Storey, DDC OS
Karen Bridgeman, DHL Express
Lee-Anne McHugh, Wheatley Group
Natalie Lonsdale, USMAART
Victoria Jones, CGI
Support Person of the Year
Claire Utting, Vax UK Ltd
Craig Bruce, Wheatley Group
Ed Evans, CGI
Louise Raffan, nPower Busioness Solutions powered by E.ON
Paige Pass, First Customer Contact
Paul Fleming, NFU Mutual
Rebecca Gordan, Westminster City Council,
Reece Southwood, PSPS Ltd
Scott Rodney, Vax UK Ltd
Vulnerable Customer Champion
Deborah Cooke, First Customer Contact
Kenny Graham, Scottish Friendly
Culture and Inclusivity Champion
Niomi Porter, NFU Mutual
Paul Rodney, DHL Express
Lisa Cook, Westminster City Council
Industry Newcomer of the Year
Ana Chelaru, M247
Claudia Jeronimo, PPL PRS Ltd
Jenny Attwood, Vax UK Ltd
Joanne Kenney, Vax UK Ltd
Lisa Bird, Caravan and Motorhome Club (CAMC)
Susan Jones, Vax UK Ltd
Going the Extra Mile
George Papreanu, Moneycorp
Izabela Lasek, Westminster City Council
Team Categories
Complaints Management Team of the Year
Caravan and Motorhome Club (CAMC)
Lemon Contact Centre
NFU Mutual
PPL PRS Ltd
Scottish Friendly
Customer Experience Team of the Year
Allocation Team, Incommunities
Konecta with Danone UK
Commercial Leadership Team, PPL PRS Ltd
Digital & innovation Team, Westminster City Council
Customer Experience Team, West Sussex County Council
Customer Service Team of the Year
Our judges are working hard to shortlist this category. An announcement will be made very shortly.
Support Team of the Year
Our judges are working hard to shortlist this category. An announcement will be made very shortly.
Company Categories
Best Customer Experience
AllClear Travel Insurance
CGI
Concentrix & Yodel
InsureandGo
Lemon Contact Centre
M247
Westminster City Council
Best Health & Wellbeing Programme of the Year
Caravan and Motorhome Club (CAMC)
DHL Express
Lemon Contact Centre
Best use of Technology
Carecall247
CGI – Customer Thermometer
CGI – QStory
Content Guru with DVLA
EVRI
Foundever – EverConnect
Foundever – EverGPT
Lemon Contact Centre
UP3 with Southeastern
Westminster City Council
Digital Transformation Programme of the Year
Concentrix & Homeprotect
dotdigital
Employee Engagement Strategy of the Year
DHL Express
Foundever
JCT600
McDonald’s
Improvement Strategy
Concentrix & Homeprotect
M247
Nucleus
Outsourcing Partnership of the Year
Our judges are working hard to shortlist this category. An announcement will be made very shortly.
Best Contact Centre Workplace of the Year
Our judges are working hard to shortlist this category. An announcement will be made very shortly.
Public Sector Contact Centre of the Year
Our judges are working hard to shortlist this category. An announcement will be made very shortly.
Small Contact Centre of the Year
Our judges are working hard to shortlist this category. An announcement will be made very shortly.
Medium Contact Centre of the Year
Our judges are working hard to shortlist this category. An announcement will be made very shortly.
Large Contact Centre of the Year
Our judges are working hard to shortlist this category. An announcement will be made very shortly.