Our judges are working hard to shortlist this category. An announcement will be made very shortly.
Senior Agent of the Year
David Smiton, NFU Mutual Ellen MacLauchlan, Wheatley Group Jamie Atkar, nPower Business Solutions powered by E,ON Jo Hunt, Woven Mariam Hammoudan, Westminster City Council Ryan Haxley, CGI Tegan Caster, McDonald’s Vikkie Chambers, McDonald’s
Team Leader of the Year
Ellis Delaney – CGI Joe Daves – CGI Shelley Platts – DHL Express Kevin Holland – First Customer Contact Kenny Walker – M247 Kelly Stevenson – McDonald’s Steve Ifield – Moneycorp Rebecca Jefferson – NFU Mutual Emma Hipwell – PSPS Emma Moore – PPL PRS Ltd
Manager of the Year
Our judges are working hard to shortlist this category. An announcement will be made very shortly.
Head of Contact Centre / Director of the Year
Amy Hollingworth, DDC OS Greg Aiello, PPL PRS Ltd Judy Unwin, CC33 Kathryn McNabb, nPower Business Solutions powered by E.ON Pauline Hand, DHU Healthcare Paul Manley, DHL Express Theresa Lawson, ESP Group
Customer Experience Manager of the Year
Joanne Bonser-Storey, DDC OS Karen Bridgeman, DHL Express Lee-Anne McHugh, Wheatley Group Natalie Lonsdale, USMAART Victoria Jones, CGI
Support Person of the Year
Claire Utting, Vax UK Ltd Craig Bruce, Wheatley Group Ed Evans, CGI Louise Raffan, nPower Busioness Solutions powered by E.ON Paige Pass, First Customer Contact Paul Fleming, NFU Mutual Rebecca Gordan, Westminster City Council, Reece Southwood, PSPS Ltd Scott Rodney, Vax UK Ltd
Vulnerable Customer Champion
Deborah Cooke, First Customer Contact Kenny Graham, Scottish Friendly
Culture and Inclusivity Champion
Niomi Porter, NFU Mutual Paul Rodney, DHL Express Lisa Cook, Westminster City Council
Industry Newcomer of the Year
Ana Chelaru, M247 Claudia Jeronimo, PPL PRS Ltd Jenny Attwood, Vax UK Ltd Joanne Kenney, Vax UK Ltd Lisa Bird, Caravan and Motorhome Club (CAMC) Susan Jones, Vax UK Ltd
Going the Extra Mile
George Papreanu, Moneycorp Izabela Lasek, Westminster City Council
Team Categories
Complaints Management Team of the Year
Caravan and Motorhome Club (CAMC) Lemon Contact Centre NFU Mutual PPL PRS Ltd Scottish Friendly
Customer Experience Team of the Year
Allocation Team, Incommunities Konecta with Danone UK Commercial Leadership Team, PPL PRS Ltd Digital & innovation Team, Westminster City Council Customer Experience Team, West Sussex County Council
Customer Service Team of the Year
Our judges are working hard to shortlist this category. An announcement will be made very shortly.
Support Team of the Year
Our judges are working hard to shortlist this category. An announcement will be made very shortly.
Company Categories
Best Customer Experience
AllClear Travel Insurance CGI Concentrix & Yodel InsureandGo Lemon Contact Centre M247 Westminster City Council
Best Health & Wellbeing Programme of the Year
Caravan and Motorhome Club (CAMC) DHL Express Lemon Contact Centre
Best use of Technology
Carecall247 CGI – Customer Thermometer CGI – QStory Content Guru with DVLA EVRI Foundever – EverConnect Foundever – EverGPT Lemon Contact Centre UP3 with Southeastern Westminster City Council
Digital Transformation Programme of the Year
Concentrix & Homeprotect dotdigital
Employee Engagement Strategy of the Year
DHL Express Foundever JCT600 McDonald’s
Improvement Strategy
Concentrix & Homeprotect M247 Nucleus
Outsourcing Partnership of the Year
Our judges are working hard to shortlist this category. An announcement will be made very shortly.
Best Contact Centre Workplace of the Year
Our judges are working hard to shortlist this category. An announcement will be made very shortly.
Public Sector Contact Centre of the Year
Our judges are working hard to shortlist this category. An announcement will be made very shortly.
Small Contact Centre of the Year
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Medium Contact Centre of the Year
Our judges are working hard to shortlist this category. An announcement will be made very shortly.
Large Contact Centre of the Year
Our judges are working hard to shortlist this category. An announcement will be made very shortly.