Individual Categories
Agent of the Year
- GOLD
Shummi Begum
Westminster City Council
- GOLD
Robyn Cawdron
The Wheatley Group
- SILVER
Rebecca Brownlee
nPower Business Solutions powered by E.ON
- BRONZE
Caroline Pinkney
CC33
- HIGHLY COMMENDED
Dannielle Wilson
Moneycorp
Senior Agent of the Year
- GOLD
Ellen MacLauchlan
The Wheatley Group
- SILVER
Jo Hunt
Woven
- BRONZE
Mariam Hammoundan
Westminster City Council
Team Leader of the Year
- GOLD
Emma Moore
PPL PRS Ltd
- SILVER
Rebecca Jefferson
NFU Mutual
- BRONZE
Steve Ifield
Moneycorp
- HIGHLY COMMENDED
Kevin Holland
First Customer Contact
- HIGHLY COMMENDED
Emma Hipwell
Public Sector Partnership Services
Manager of the Year
- GOLD
Matt Duffy
NFU Mutual
- SILVER
Lisa Thompson
Hansgrohe
- BRONZE
Chris Howells
NFU Mutual
- HIGHLY COMMENDED
Michael Armstrong
The Wheatley Group
Head of Contact Centre / Director of the Year
Category sponsored by Lemon Contact Centres
- GOLD
Greg Aiello
PPL PRS Ltd
- SILVER
Paul Manley
DHL Express
- BRONZE
Pauline Hand
DHU Healthcare
- HIGHLY COMMENDED
Amy Hollingworth
DDC Outsourcing Solutions
- HIGHLY COMMENDED
Theresa Lawson
ESP Group
Customer Experience Manager of the Year
- GOLD
Joanne Bonser-Storey
DDC Outsourcing Solutions
- SILVER
Karen Bridgeman
DHL Express
- BRONZE
Lee-Anne McHugh
The Wheatley Group
- HIGHLY COMMENDED
Victoria Jones
CGI
Support Person of the Year
- GOLD
Claire Utting
Vax UK
- SILVER
Scott Rooney
Vax UK
- BRONZE
Paige Pass
First Customer Contact
- HIGHLY COMMENDED
Rebecca Gordan
Westminster City Council
Vulnerable Customer Champion
- GOLD
Kenny Graham
Scottish Friendly
- SILVER
Deborah Cooke
First Customer Contact
Culture & Inclusivity Champion
- GOLD
Niomi Porter
NFU Mutual
- SILVER
Paul Rodney
DHL Express
- BRONZE
Lisa Cook
Westminster City Council
Industry Newcomer of the Year
- GOLD
Lisa Bird
The Caravan and Motorhome Club
- SILVER
Jenny Attwood
Vax UK
- BRONZE
Joanne Kenney
Vax UK
- HIGHLY COMMENDED
Ana Chelaru
M247
Going the Extra Mile
Category sponsored by CGI
- GOLD
Izabela Lasek
Westminster City Council
- SILVER
George Papureanu
Moneycorp
Team Categories
Complaints Management Team of the Year
- GOLD
Ascensos with Pizza Hut
- SILVER
NFU Mutual
- BRONZE
The Caravan and Motorhome Club
Customer Experience Team of the Year
Category sponsored by DDC Discusses
- GOLD
Westminster City Council
- SILVER
PPL PRS Ltd
- BRONZE
Incommunities
Customer Service Team of the Year
- GOLD
Senior Leadership Team
DHL Express
- SILVER
Motor Claims Team
NFU Mutual
- BRONZE
111 Frontline NHS Team
DHU Healthcare
- HIGHLY COMMENDED
Customer Service Team
AvartoConnect with VIVOBAREFOOT
- HIGHLY COMMENDED
Customer Service Team
Ascensos with SpaceNK
Support Team of the Year
- GOLD
Customer Service Development Team
DHL Express
- SILVER
Resource Team
The Caravan and Motorhome Club
- BRONZE
Business Integrity & Compliance Team
First Customer Contact
- HIGHLY COMMENDED
Digital & Innovation Team
Westminster City Council
Recruitment Team of the Year
- GOLD
AT Management roup
Company Categories
Best Customer Experience of the Year
- GOLD
Westminster City Counil
- SILVER
M247
- BRONZE
Lemon Contact Centre
- HIGHLY COMMENDED
AllClear Travel Insurance
Best Health & Wellbeing Programme of the Year
- GOLD
DHL Express
- SILVER
Lemon Contact Centre
- BRONZE
The Caravan and Motorhome Club
Best use of Technology
- GOLD
Foundever – EverConnect
Foundever – EverGPT
- SILVER
Westminster City Council
- BRONZE
EVRI
- HIGHLY COMMENDED
Carecall247
Digital Transformation Programme of the Year
- GOLD
Concentrix with Homeprotect
- SILVER
dotdigital
Employee Engagement Strategy of the Year
- GOLD
Foundever
- SILVER
McDonald’s
- BRONZE
JCT600
- HIGHLY COMMENDED
DHL Express
Improvement Strategy of the Year
- GOLD
M247
- SILVER
Concentrix with Homeprotect
- BRONZE
Nucleus
Outsourcing Partnership of the Year
- GOLD
The Caravan and Motorhome Club with RSVP
- SILVER
Outworx with musicMagpie
- BRONZE
Interact Contact Centres with Kraft Heinz
- HIGHLY COMMENDED
Foundever with John Lewis and Partners
Best Contact Centre Workplace of the Year
Category sponsored by Newstel Group UK
- GOLD
JCT600
- SILVER
Appello
- BRONZE
The Caravan and Motorhome Club
- HIGHLY COMMENDED
nPower Business Solutions powered by E.ON
Public Sector Contact Centre of the Year
Category sponsored by HGS UK
- GOLD
Westminster City Council
- SILVER
DHU Healthcare
- BRONZE
Public Sector Partnership Services
Small Contact Centre of the Year
Category sponsored by Isher Capital
- GOLD
nPower Business Solutions powered by E.ON
- SILVER
SNG
- BRONZE
ESP Group
Medium Contact Centre of the Year
Category sponsored by Isher Capital
- GOLD
First Customer Contact
- SILVER
JCT600
- BRONZE
M247
Large Contact Centre of the Year
- GOLD
DHL Express
- SILVER
CGI
- BRONZE
Appello
- HIGHLY COMMENDED
Appello
- HIGHLY COMMENDED
DHU Healthcare
CONGRATULATIONS TO ALL OF OUR FINALISTS!
