Janine Sidebottom

A dedicated, highly motivated and target focused Head of Contact Centre with 40 years Contact Centre experience and a proven track record. Worked for one of the UK’s leading outsourced service providers. Driving company profitability and performance through building sustained and high performing teams of up to 16 direct reports and 350 fte. Six Sigma trained to Green Belt standard, adding value through delivering excellence in every aspect of my work. Managed large-scale high volume contact centre and multi-processing operations. Managed relationships of blue chip UK organisations across multiple sites and industries, Re-designed processes within the financial services environment, telco and leisure. Re-wrote and re-designed treatment/collection strategies, successfully implemented and retained key client contracts. Implemented high volume change through change control process, successfully integrated several new client implementations and system migrations. Management of panel of Outsourced partners.