Philip Hunt

As a senior leader with 13+ years of experience leading global support services, I have a proven track record of building and scaling high-performing teams, delivering transformational change, and elevating customer experience.

Lean Six Sigma Black Belt qualified, I have a deep understanding of omni-channel service streams, global operations, and client relationship management in multiple sectors including finance, professional services, tech and fintech. I am also an expert in visionary strategy, exemplary leadership, data-driven decision making, and strategic relationship building.

Some of my notable career highlights include:

Building a Global Support Team from the ground up, enabling the transition to app-led customer support and acquisition. Spearheading a transformational program that resulted in a 15% reduction in staff attrition. Establishing OKR frameworks and goals, conducting quarterly business reviews (QBR’s) to track tangible improvements in business performance. Doubling Customer Satisfaction (CSAT) and Net Promoter Score (NPS) from 35% to top quartile 72%. Customer journey modelling to improve overall experience for clients and internal users. Configuration of Salesforce and HubSpot ticketing systems as well as AI and standard chatbot functionality.