Rachel Percival
Customer Service Director
Rachel is an accomplished leader in customer service, experience, and operations, known for driving success through multi- and omni-channel initiatives. With extensive experience in setup, transformation, and project management, Rachel thrives in fast-paced environments that prioritise innovation and customer satisfaction. A passionate advocate for people development, Rachel believes that strong interpersonal communication is key to building high-performing teams.
With a deep passion for technology, especially in customer service, Rachel has spearheaded the implementation of various customer experience and CRM tools, helping organizations streamline processes and enhance customer engagement.