Rhonda Holden

With 30 years of experience in the contact centre industry, I am truly honoured to be a judge at the UK CCF Awards. Last year, I had the privilege of winning silver in the Head of Call Centre category, and my team was recognised across 9 categories—a testament to the incredible talent in our field. Having been on both sides of the process, I know firsthand the impact these awards can have. Nominating someone is not just about recognition; it’s about celebrating their hard work, passion, and contribution to the success of the business. It’s a powerful motivator, and I am excited to witness the amazing stories of those who go above and beyond this year!