Ruth Genelazo

A highly experienced Customer Experience and Service Leader with over 20 years of success in optimising customer-focused strategies and delivering exceptional service across diverse industries. Currently the Director of Customer Experience and Service for Nectar Sleep, with previous senior leadership roles at Moonpig.com and the Marriott Hotel group. Proven expertise in designing and implementing innovative solutions that enhance customer journeys, foster employee engagement, and drive operational excellence. Adept at making strategic decisions, influencing key stakeholders, and aligning business objectives with customer needs. Committed to fostering inclusivity, continuous improvement, and placing the customer at the heart of every initiative.